RETURNS POLICY

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This Returns Policy Agreement ("Agreement") outlines the terms and conditions for product returns to H Marine. By purchasing marine electrical equipment and services from H Marine, you agree to comply with the terms set forth herein.

1. GENERAL RETURNS POLICY
   
   1. H Marine is committed to providing high-quality marine electrical equipment and services. We understand that returns may be necessary, and this Agreement establishes clear and fair guidelines for all customers.
   2. Our returns policy is strict to maintain product integrity and quality. Please carefully review the following terms.
2. ELIGIBILITY FOR RETURNS
   
   1. Unopened Packages
      
      1. Products are eligible for return only if they remain in their original, unopened packaging.
      2. This ensures that the equipment retains its brand-new condition, suitable for resale.
      3. Opened packages, products with broken seals, or items showing any signs of use, installation, or alteration will not be eligible for return or refund.
   2. Change of Mind
      
      1. H Marine does not offer refunds or exchanges for purchases made due to a change of mind.
      2. Customers are strongly advised to review their order carefully and confirm product suitability before finalizing a purchase.
   3. Incorrect Quoting or Supply by H Marine
      
      1. In the event that H Marine supplies incorrect equipment based on a direct quote or specification provided by us, a full refund or replacement will be offered at no additional cost to the customer.
      2. This includes situations where the equipment supplied does not match the specifications or requirements as outlined in our official quote or project agreement.
   4. Faulty or Defective Products
      
      1. If a product is found to be faulty or defective upon receipt or within the warranty period, the customer must contact H Marine immediately.
      2. H Marine will assess the reported issue. If the fault is confirmed, we will arrange for a replacement or refund in accordance with the manufacturer's warranty terms and conditions.
   5. Custom and Special Orders
      
      1. Custom-made products or specially ordered items are non-refundable, except in cases where they are faulty or do not meet the agreed-upon specifications.
      2. As these items are tailored to specific customer needs, they cannot be returned for change of mind or any reason other than confirmed defects or non-compliance with specifications.
3. RETURN PROCEDURE
   
   1. Requesting a Return
      
      1. To initiate a return, customers must contact H Marine within fourteen (14) days of receiving their order.
      2. The return request must include:
         The original order number,
         Detailed information about the product(s) intended for return, and
         The precise reason for the return.
      3. Our team will review the request and provide specific instructions on how to proceed with the return.
   2. Return Shipping
      
      1. The customer is responsible for all return shipping costs, unless the return is a direct result of an error on the part of H Marine (e.g., incorrect item supplied or confirmed faulty product).
      2. All returns must receive prior approval from H Marine before shipping.
      3. H Marine strongly recommends using a tracked and insured shipping method to ensure the safe and verifiable delivery of returned items. H Marine will not be responsible for items lost or damaged during return transit if an untracked or uninsured method is used.
4. EXCLUSIONS
   
   1. The following items are strictly not eligible for return:
      
      1. Items that have been used, installed, or altered in any manner
      2. Items returned due to a change of mind
      3. Items returned without prior written approval from H Marine.
5.  WARRANTY CLAIMS
   
   1. Many products supplied by H Marine are covered by a manufacturer's warranty.
   2. If a customer believes their product is faulty and wishes to make a warranty claim, they must contact H Marine. We will guide the customer through the manufacturer's warranty process and procedures.
6. CONCLUSION
   
   1. H Marine is dedicated to providing excellent customer service and ensuring that our products meet customer expectations.
   2. This strict returns policy is designed to protect both our valued customers and our business by ensuring that all returned products are in pristine, resalable condition.
   3. We encourage all customers to carefully review their orders and contact H Marine with any questions or concerns before finalizing their purchase.

Contact Us

If you have any questions or concerns about this policy please contact us here.